Privacy Policy

This Privacy Policy describes how DropX Aplikasi Indonesia ("we," "us," or "our") collects, uses, and discloses your personal information when you use the DropX dropshipping dashboard (the "Service").

1. Information We Collect

We collect several types of information from and about users of our Service, including:

• Information you provide directly to us:
  • Account Information: When you register for an account, we collect your name, email address, and password.
  • Profile Information: You may provide additional information such as your business name, address, and other details to complete your profile.
  • Transaction Information: When you use the Service for transactions, we collect information related to those transactions, such as order details, supplier information, and payment information.
  • Communications: If you contact us directly, we may collect your name, email address, and the content of your communications.
• Information we collect automatically:
  • Usage Information: We collect information about how you use the Service, such as the features you access, the pages you view, and the actions you take.
  • Log Information: We automatically collect standard server log information, such as your IP address, browser type, operating system, access times, and referring URLs.
  • Device Information: We may collect information about the device you use to access the Service, including the device type, model, and unique device identifiers.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activity and preferences. You can control cookies through your browser settings.
• Information from third parties:
  • We may receive information about you from third-party sources, such as service providers, partners, and integrations with other platforms. For example, if you connect your e-commerce platform to DropX, we may receive information from that platform.

2. How We Use Your Information

We use your personal information for various purposes, including:

• To provide and maintain the Service:
  • To create and manage your account.
  • To process your transactions and provide customer support.
  • To personalize your experience and deliver relevant content and features.
  • To monitor the performance of the Service and ensure its stability.
• To communicate with you:
  • To send you important notices and updates about the Service, such as changes to our terms or policies.
  • To respond to your inquiries and provide customer support.
  • To send you promotional and marketing communications, where permitted by law. You can opt out of receiving these communications at any time.
• To improve the Service:
  • To analyze how you use the Service and gather feedback to improve its functionality and design.
  • To conduct research and development to create new features and services.
  • To identify and fix errors or bugs.
• To protect our rights and interests:
  • To detect, prevent, and address fraud and other illegal activities.
  • To enforce our Terms of Service and other agreements.
  • To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We may share your personal information with the following categories of recipients:

• Service providers: We share information with third-party service providers who help us operate, maintain, and improve the Service, such as hosting providers, payment processors, analytics providers, and marketing service providers.
• Business partners: We may share information with our business partners, such as e-commerce platforms and suppliers, to facilitate integrations and provide you with relevant services.
• Legal authorities: We may disclose information to law enforcement agencies, government bodies, or other legal authorities if required by law or to protect our rights and interests.
• Affiliates: We may share information with our affiliates, which are entities that control, are controlled by, or are under common control with us.
• Business transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
• With your consent: We may share your information with third parties with your consent or at your direction.

4. Your Rights and Choices

You may have certain rights regarding your personal information, depending on your location and applicable law. These rights may include the following:

• Access: You may have the right to access the personal information we hold about you.
• Correction: You may have the right to request that we correct any inaccurate or incomplete personal information.
• Deletion: You may have the right to request that we delete your personal information.
• Objection: You may have the right to object to the processing of your personal information in certain circumstances, such as for direct marketing purposes.
• Restriction: You may have the right to request that we restrict the processing of your personal information in certain circumstances.
• Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Withdrawal of consent: If we process your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise your rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable law. We may request information to verify your identity before responding to your request.

5. Data Retention

We retain your personal information for as long as necessary to provide the Service, fulfill the purposes outlined in this Privacy Policy, and comply with our legal obligations. We may retain certain information for longer periods if required by law or to protect our legitimate interests.

6. Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive information during transmission.
• Access controls: We restrict access to your personal information to authorized personnel only.
• Security monitoring: We monitor our systems for potential security breaches.
• Regular security assessments: We conduct regular security assessments to identify and address vulnerabilities.

Despite our efforts, no security measures are completely foolproof, and we cannot guarantee the absolute security of your personal information. You are responsible for keeping your account credentials confidential.

7. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We will take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

8. Children's Privacy

The Service is not intended for children under the age of 18, and we do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete that information.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated Privacy Policy on our website or within the Service and, if required by law, by sending you a notification. Your continued use of the Service after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

DropX
Jakarta, Indonesia
[email protected]

Effective Date: 12 April 2025